Spa Policies

Noise
Our spa environment is one of tranquility and relaxation. Pleae respect all guests' right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas.  

 

Cell Phones
In consideration of our guests, we ask that cell phones and electronic devices are turned off  or on vibrate during your stay

 

Arrival Time
We recommend that you arrive 10-15 minutes prior to your first scheduled appointment. This will allow ample time to fill our a client profile necessary to tailor our treatments to your personal needs, and to relax in our relaxation room before beginning your services. Please do not arrive more than 15 minutes prior to your appointment.

 

Cancellation Policy
Scheduled treatments are reserved especially for you. We require 24 hour (for one service) or 48 hour (multiple services) advance notice in order to cancel any service with no charge. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. Any changes or cancellations made after the 24 /48 hour window are subject to a 100% charge for each service. Because of this policy, a valid credit card number is required at time of booking. This policy also applies to gift card and certificate holders.

 

Late Arrival
All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service. If you are more than 15 minutes late, you will have to reschedule and pay a penalty of $25. 

 

Return Policy
Unused products in their original packaging unopened may be returned within 7 days for a full refund.

 

Health Conditions
Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services.

 

Massage and Body Treatments
Please specify Therapist gender preferences at time of booking. You may consult with the Therapist directly about style and depth of pressure prior to your service. Guests must be 18 years of age or older to receive massage treatments.

 

Pregnancy
We have specially designed treatments for expectant mothers. Please give us a call or email us in order for us to make sure your special massage is exactly what you are looking for.

 

Cleanliness
Keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and and treatment.

 

Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal items. 

 

Payment
All major credit cards and cash are accepted. We do not accept any personal or traveller's checks or checks. Any gift cards, vouchers, or certificates must be mentioned at time of booking.

 

Gratuity
Our listed rates do not include gratuity. A cash gratuity of 15-20% of each service price is appropriate and appreciated.

Contact Us

3000 Joe DiMaggio Blvd.

Ste. 93

Round Rock, TX 78665
Phone: 512-318-2564

E-mail: info@vipskinspa.com

 

Hours of Operation:

Monday: Closed

Tuesday - Friday:

10 am - 7 pm

Saturday: 10 am - 4 pm

Sunday: Closed

By Appointment Only

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